Exchanges & Returns
We want you to be completely satisfied and excited with your purchase! If for any reason you are not, we will gladly offer a refund within 14 days of receipt of the purchase. If returned between 15 and 30 days, an exchange or merchandise credit will be given. All personalized and sale items are final, non-returnable or refundable. All returns must include proof of purchase (original receipt, PO number) and must be in its original packaging and in the same condition as it came to you in order to process the exchange or refund. Return requests received after 30 days will not be accepted for return or exchange. If you bought your pretty piece from janeallendesigns.com then it needs to come back to us. Unfortunately, it cannot be returned to any of our Authorized Retailers. All refunds will be issued to the original method of payment less any shipping charges. Shipping is not refundable.